Make sure your JPay Video Connect was confirmed and approved by your inmate’s facility. Make sure you are logged in to your JPay.com account. Verify that your computer is connected to the Internet, your camera is working properly, your speakers produce sound and your microphone is plugged in to your computer. The system will test […]
Category: JPay Video Connect
How do I troubleshoot Video Connect issues?
You may experience some difficulties during your video session. You can try some of the solutions below. Devices not detected When you connect to a video session, the Video Connect system makes sure your audio and video devices are connected and properly configured. If you receive an error message that says your microphone and camera […]
How do I test my webcam for Video Connect?
Before joining a JPay Video Connect you should test your webcam. To test your camera On the JPay home page, on the Navigation menu, click JPay Video Connect. On the JPay Video Connect menu, click System Check. In order to start your system check, you need to click on the “click here” link on the “System Check” page. On the Securus Technologies Precall Test page, click Start. Allow […]
How do I join a Video Connect session?
On the day of the video session both you and the incarcerated individual should join the video session at the appointed time. Things to rememberNot all services are available for all facilities. To know what services a facility allows go to the Availability and Pricing page and search for the facility you want.Make sure you […]
How do I schedule a Video Connect Session
After communicating with your inmate/offender about the date and time for the JPay Video Connect you can schedule it through JPay.com The offender will receive a notification with the date and time of the JPay Video Connect session. To schedule a JPay Video Connect On the JPay home page, on the Navigation menu, click JPay Video Connect. Then […]
What are the requirements to use Video Connect?
To be eligible for a JPay Video Connect you will need the following: You must be on the inmate’s approved visitor list Have a JPay.com account. Have high-speed Internet access Two way audio functionality requires that your PC have speakers and a microphone. A Webcam is required for two way video participation.
What is JPay Video Connect?
You can visit your individual while at home or anywhere you have a PC using JPay’s Video Connect service. If available at an agency you will schedule a time and you and the individual will join the live video session. Before joining a JPay Video Connect you should test your webcam. To test your webcam […]