How does the Order impact Video Connect?
The Order specifies that providers charge for video calling on a pay-per-minute basis, which is functionality that we don’t have right now, but are working to put in place. The FCC recently approved our request to return to per-session billing for our Video Connect service through September 1, 2025, which we will be doing over the next few weeks, keeping in place the same pricing structure and features that existed as of November 18.
Now that paid video calling is reinstated, how do I book a Video Connect session?
Since we will be returning to our regular Video Connect offering, you will schedule and pay for Video Connect sessions with your incarcerated loved one as you did previously.
Does the Order impact Video Connect sessions with attorneys or onsite video calling?
Correctional agencies generally control the availability of Video Connect sessions with attorneys and onsite video calling. You should check with the facility to confirm that the existing rules will continue to apply.