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JPay Video Connect(9)

Temporary Disruption of Scheduled Video Sessions Using Chrome & Microsoft Edge Browsers – Alternatives Available
FCC Order – Impacts to JPay Video Connect
What can I do to make sure I have a successful Video Connect session?
How do I troubleshoot Video Connect issues?
How do I test my webcam for Video Connect?

Getting Started(2)

Registering
Getting Started

My Account(9)

Why have the Terms & Conditions Changed?
How Do I Change My Email Address?
How Do I Change My Password?
Removing a Saved Credit Card
Adding Phone Numbers to Your Prepaid AdvanceConnect account

Money Transfers(7)

Ways to Send Money
Sending Money on JPay.com or with JPay Apps
Money Transfer at a Lobby Kiosk
MoneyGram – Download Form and Find Location
Download Money Order Form

JPay Email(5)

Do I Need to Use Securus Instead of JPay for Email?
How to send Videograms
How to buy stamps to send EMail, photos, eCards, Snap n’ Send and VideoGrams
How to Send Email
Learn About Email

Phone Time(1)

Buying Phone Time

Release Card (JPay Progress Prepaid Mastercard®)(6)

What is a Release Card?
How can I activate my JPay Progress Prepaid Mastercard?
Where can I use my JPay Progress Prepaid Mastercard?
Are there any fees associated with the JPay Progress Prepaid Mastercard?
How do I set up a PIN for debit purchases or cash withdrawals?

JPay Tablets(3)

How can I buy a JPay tablet for an incarcerated individual?
What is a JPay tablet?
Is there a difference between a JPay Tablet and JPay Player?

Media Accounts(4)

Sending money to a JPay Media Account
About Media Accounts
Checking Media Purchases
Funding Media Accounts

Mobile Apps(1)

Apple App Store & Google Play New Age Requirements for the Securus and JPay Mobile Apps

Popular Articles

About My Account
Registering
How to Send Email
Do I Need to Use Securus Instead of JPay for Email?
How to buy stamps to send EMail, photos, eCards, Snap n’ Send and VideoGrams

Latest Articles

Temporary Disruption of Scheduled Video Sessions Using Chrome & Microsoft Edge Browsers – Alternatives Available
Apple App Store & Google Play New Age Requirements for the Securus and JPay Mobile Apps
Ways to Send Money
Sending Money on JPay.com or with JPay Apps
Money Transfer at a Lobby Kiosk

JPay News

Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs
New Securus Originals’ Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration
Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals
Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals
Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App

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Privacy Policy| Terms And Conditions| Contact Support© | JPay, LLC All Rights ReservedMoney transfers and payments are subject to terms of service and may be subject to state laws and regulations. Please see the AllPaid and JPay websites for further information.Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.Android, Google Play and the Google Play logo are trademarks of Google LLC.