How to send Videograms

You can create VideoGrams to attach to emails you will send to an incarcerated individual. A VideoGram is a recording using a webcam attached to your computer. To create the VideoGram the system will take control of your default web camera to make a recording of yourself for your friend or relative. The VideoGram is limited to 30 seconds in duration. You can also use the JPay app to send only the 30 second Videogram.

To create a VideoGram

  1. When creating an email, on the Compose page, click Record Video.
  2. In the VideoGram Room, click the Record button to record your VideoGram.
  3. A pop-up will open asking you to allow the system to take control of your web camera and microphone. Click Allow. The recording will begin.

You may click the Pause button to pause or stop the recording before the time limit expires.

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  1. When you are done recording the VideoGram, click Attach.

Note: Once you are done recording the VideoGram you can review it using the Review button.