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Creating a user account

/My Account /Creating a user account
  • January 26, 2022
  • My Account

Once you have registered you will need to create a user account to send money or communicate with your incarcerated individual.

To create a user account

  1. On the JPay home page, click My Account.
  2. On the My Profile page, fill in the information then click Save. 

More about your user account

Your account holds your personal information. You cannot use the JPay services without filling out your profile. As you fill out your profile other pages will become populated by the information you are entering. 

You can add more phone numbers to your account. The phone number you added on your profile page will be your main phone number. If you wish to add more phone numbers to your account you can do so on the Add Phone Number page. Click here to learn about adding phone numbers to your account.

You can remove credit cards from your account on the Payment Methods page. Click here to learn about removing a credit card to your account.

When you first register with JPay you create a login password. You can later change this password. Click here to learn about changing your password.

When you first register with JPay you enter your email address as your user ID. You can change this email address on the Email Preferences page. Click here to learn about changing your email address.

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