Category: My Account

Like most companies, from time to time we update our Terms and Conditions (T&Cs) to reflect changes in our operations or products and services and the circumstances in which we deliver them.. For example, in a recent update, we combined Securus and JPay T&Cs for like services, such as email/eMessaging and JPay and Securus Video […]

You can change your email address any time you want. However, please remember that changing your email address will also change your user ID to the new email address. To change your email On the JPay home page, on the Navigation menu, click My Account. On the My Account menu, click Email Preferences. On the Email Preferences page enter your new […]

When you register with JPay you create a login password. To change this password you can go to the Change Password page and enter a new password. To change your password On the JPay home page, on the Navigation menu, click My Account. On the My Account menu, click Change Password. Enter your current password. Then enter your new password twice […]

On the JPay home page, on the Navigation menu, click My Account. On the My Account menu, click Payment Methods. Click Delete for the credit card you want to delete. In the pop-up window, click OK.

You can add more phone numbers to your account. The phone number you added on your profile page will be your main phone number. If you wish to add more phone numbers to your account you can do so on the Add Phone Number page. Calls to any number on your account will draw down […]

You must fill in your user profile before you can use any of the JPay services. To fill in your user profile On the JPay Home page, on the Navigation menu, click on My Account. On the My Profile page enter your personal information and click Save.

Once you have registered you will need to create a user account to send money or communicate with your incarcerated individual. To create a user account On the JPay home page, click My Account. On the My Profile page, fill in the information then click Save.  More about your user account Your account holds your personal information. […]

Your account holds your personal information. You cannot use the JPay services without filling out your profile. As you fill out your profile other pages will become populated by the information you are entering. Click here to learn about creating your user profile. You can add more phone numbers to your account. The phone number you […]