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Article Categories

JPay Video Connect(7)

  • What can I do to make sure I have a successful Video Connect session?
  • How do I troubleshoot Video Connect issues?
  • How do I test my webcam for Video Connect?
  • How do I join a Video Connect session?
  • How do I schedule a Video Connect Session

Getting Started(2)

  • Registering
  • Getting Started

My Account(9)

  • Why have the Terms & Conditions Changed?
  • How Do I Change My Email Address?
  • How Do I Change My Password?
  • Removing a Saved Credit Card
  • Adding Phone Numbers to Your Prepaid AdvanceConnect account

Money Transfers(7)

  • Money Transfer at a Lobby Kiosk
  • Download Money Order Form
  • MoneyGram – Download Form and Find Location
  • How to Deactivate Recurring Money Transfers
  • Activating a Recurring Money Transfer Payment

JPay Email(5)

  • Do I Need to Use Securus Instead of JPay for Email?
  • How to send Videograms
  • How to buy stamps to send EMail, photos, eCards, Snap n’ Send and VideoGrams
  • How to Send Email
  • Learn About Email

Phone Time(8)

  • Buying Phone time
  • Fee Schedule for Phone Services
  • Checking Phone Purchases
  • How Do I Fund an Incarcerated Individual’s Phone Account?
  • What is an Incarcerated Individual General Phone Account?

Release Card (JPay Progress Prepaid Mastercard®)(6)

  • What is a Release Card?
  • How can I activate my JPay Progress Prepaid Mastercard?
  • Where can I use my JPay Progress Prepaid Mastercard?
  • Are there any fees associated with the JPay Progress Prepaid Mastercard?
  • How do I set up a PIN for debit purchases or cash withdrawals?

JPay Tablets(3)

  • How can I buy a JPay tablet for an incarcerated individual?
  • What is a JPay tablet?
  • Is there a difference between a JPay Tablet and JPay Player?

Media Accounts(4)

  • Sending money to a JPay Media Account
  • About Media Accounts
  • Checking Media Purchases
  • Funding Media Accounts

Popular Articles

  • About My Account
  • How to Send Email
  • Registering
  • How to buy stamps to send EMail, photos, eCards, Snap n’ Send and VideoGrams
  • Getting Started

Latest Articles

  • Do I Need to Use Securus Instead of JPay for Email?
  • Why have the Terms & Conditions Changed?
  • What can I do to make sure I have a successful Video Connect session?
  • How do I troubleshoot Video Connect issues?
  • How do I test my webcam for Video Connect?

JPay News

  • Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs
  • New Securus Originals’ Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration
  • Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals
  • Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals
  • Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App
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