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Article Categories
JPay Video Connect
(7)
What can I do to make sure I have a successful Video Connect session?
How do I troubleshoot Video Connect issues?
How do I test my webcam for Video Connect?
How do I join a Video Connect session?
How do I schedule a Video Connect Session
Getting Started
(2)
Registering
Getting Started
My Account
(9)
Why have the Terms & Conditions Changed?
How Do I Change My Email Address?
How Do I Change My Password?
Removing a Saved Credit Card
Adding Phone Numbers to Your Prepaid AdvanceConnect account
Money Transfers
(7)
Money Transfer at a Lobby Kiosk
Download Money Order Form
MoneyGram – Download Form and Find Location
How to Deactivate Recurring Money Transfers
Activating a Recurring Money Transfer Payment
JPay Email
(5)
Do I Need to Use Securus Instead of JPay for Email?
How to send Videograms
How to buy stamps to send EMail, photos, eCards, Snap n’ Send and VideoGrams
How to Send Email
Learn About Email
Phone Time
(8)
Buying Phone time
Fee Schedule for Phone Services
Checking Phone Purchases
How Do I Fund an Incarcerated Individual’s Phone Account?
What is an Incarcerated Individual General Phone Account?
Release Card (JPay Progress Prepaid Mastercard®)
(6)
What is a Release Card?
How can I activate my JPay Progress Prepaid Mastercard?
Where can I use my JPay Progress Prepaid Mastercard?
Are there any fees associated with the JPay Progress Prepaid Mastercard?
How do I set up a PIN for debit purchases or cash withdrawals?
JPay Tablets
(3)
How can I buy a JPay tablet for an incarcerated individual?
What is a JPay tablet?
Is there a difference between a JPay Tablet and JPay Player?
Media Accounts
(4)
Sending money to a JPay Media Account
About Media Accounts
Checking Media Purchases
Funding Media Accounts
