You can help an incarcerated indiviual make phone calls to you or anyone on their call list. The Friend and Family AdvanceConnect (Prepaid Phone Time) account allows the individual to call you. The Phone Time account allows the individual to call anyone on their approved caller list. Friends and Family AdvanceConnect When you fund an […]
Category: Phone Time
Fee Schedule for Phone Services
You can view the different fees added to your phone time purchases on the Fee Schedule page. Fees will vary depending on the origin of the payment; for example, whether the payment originated online or over the phone. To view the fee schedule On the JPay home page, on the Navigation menu, click Phone Time. On the Phone […]
Checking Phone Purchases
You can check the previous phone time purchases you have made by checking the phone history. To check your phone time purchases On the JPay home page, on the Navigation menu, click Phone Time. On the Phone Time menu, click History. In the Purchase History list you can click on an item confirmation number to view the billing statement for that purchase. Note: […]
How Do I Fund an Incarcerated Individual’s Phone Account?
To fund the Phone Time account On the JPay home page, on the Navigation menu, click Phone Time. In the Add Funds to Phone Account box, click Buy Phone Time. On the Phone Account page, in the Choose Offender list, select the individual you want to fund. Choose your payment method by selecting a previously saved card from the Select card list, or click Use a […]
What is an Incarcerated Individual General Phone Account?
The general phone account allows an individual to call anyone on their approved caller list. Not all services are available for all facilities. To know what services a facility allows go to the Availability and Pricing page and search for the facility you want. Make sure you have selected the correct individual for the service you want. […]
How to I Fund an AdvanceConnect A?ccount
On the JPay home page, on the Navigation menu, click Phone Time. In the Friends and Family AdvanceConnect box, click Buy Prepaid Time. On the AdvanceConnect page, in the Choose account list, select the number you want to use, then enter the pass code for that number. Then click Continue. Choose your payment method by selecting a previously saved card from the Select card list, or […]
What is an AdvanceConnect Account?
The AdvanceConnect account allows an incarcerated individual to call your registered number and any other authorized number you add to the account. To fund the AdvanceConnect account you must first register your phone number to receive a pass code you will use to fund the AdvanceConnect account. You can register your phone number by calling […]
Registering Your Phone Number to Receive Prepaid Calls from your AdvanceConnect Account
You will need to register your phone number if you are going to fund a prepaid AdvanceConnect calling account. You can register your phone number by calling (877) 800-5729. A Correctional Billing Service agent will register your number and provide you with your pass code. You will need the pass code to fund an offender’s […]