The general phone account allows an individual to call anyone on their approved caller list.
Not all services are available for all facilities. To know what services a facility allows go to the Availability and Pricing page and search for the facility you want.
- Make sure you have selected the correct individual for the service you want. On the JPay home page, in the Inmate/Offender list, select the person you want.
- Make sure you are logged in to use the JPay services.